Call CentreServices

 

Silver Mercury Trading, your trusted partner for running successful campaigns since 2008. With our expertise and experience, we can handle both your inbound and outbound campaigns with utmost professionalism.

What sets us apart is our unique collaboration with our affiliated companies, Blue Mercury Trading and Blue Mercury Financial Services. This partnership allows us to provide a comprehensive range of services beyond call centre solutions. We take pride in offering an end-to-end campaign management approach, ensuring that every aspect of your campaign is meticulously handled from start to finish.

Whether you need assistance in campaign planning, lead generation, customer support, or any other related services, we have you covered. Our dedicated team is committed to bridging any gaps in the process, ensuring seamless execution and exceptional results for your business.

Partner with Silver Mercury Trading today and experience the benefits of our integrated campaign management services. Let us take care of your call centre requirements while delivering outstanding performance and unmatched customer satisfaction.

Inbound Solutions

When it comes to providing inbound services, we prioritize stringent quality control measures to ensure exceptional service delivery. Our focus lies in efficiently resolving a high volume of client queries on a daily basis.

We understand the significance of prompt and accurate responses to customer inquiries. We emphasize quality control protocols to maintain a high standard of customer service throughout every interaction.

By monitoring and measuring our daily resolution rate, we continuously strive to improve our performance and exceed customer expectations.

Outbound Solutions

Our primary focus is on driving lead to sale conversions and achieving high sales volumes. We are dedicated to building sustainable business relationships by prioritizing the right clients.

Our experienced team is well-versed in identifying and targeting the ideal customer base for your products or services. Through strategic marketing and personalized sales approaches, we aim to maximize conversion rates and generate substantial sales growth for your business.

By emphasizing quality over quantity, we ensure that each client we engage with aligns with your offerings and has a genuine interest in your solutions. This approach not only boosts sales performance but also fosters long-term customer loyalty and satisfaction.

Our full suite solution includes the following:

  • Sourcing the correct data to find the correct client
  • Developing a sales process
  • Providing a state of the art call centre management system to run the campaign
  • Recruitment, Training & Human Resources functions
  • Quality Assurance Team & Processes
  • A qualified and experienced sales management team
  • Retentions
  • Customer Service
  • Ongoing customer care & assistance to all clients
  • Compliance
  • Reporting

Get inTouch

    Full name*




    Angel Ramaboka
    Angel Ramaboka
    2023-10-20
    Leroy Mash
    Leroy Mash
    2023-10-05
    Pralene Wilson
    Pralene Wilson
    2023-02-08
    Thank you Wesley for the call. Thank you for explaining my cover to me in detail and asking About if I have other covers and explaining to me how I ma. It benefiting by having so many life and disease covers with such little cover for myself. Appreciate it.
    Kelebogile Chauke
    Kelebogile Chauke
    2022-11-02
    Rika Henning
    Rika Henning
    2022-10-18
    Preston gave great advice and the best of all I have MORE cover now and pay less!! Thank you!!
    Ielhaam Abrahams
    Ielhaam Abrahams
    2022-09-08
    Marcelle Human
    Marcelle Human
    2022-08-23
    Happy with the service i received from Luqmaan. Polite professional and resolved my enquiry
    Warren Chong
    Warren Chong
    2022-08-18
    Lushen Govender from Blue Mercury Financial Services has provided me personal and professional service in helping me to understand my short term insurance policy. He usually responds quickly and I can rely on him to answer my questions or to resolve any queries I have. I can definitely recommend him and his company for competitive premiums and valuable products.
    Koula Savvides
    Koula Savvides
    2022-07-27
    Thank you to Godfrey for such fantastic service!! He really went over and above to assist as he would even call me back whenever asked for every single question or query! Thank you
    Vicki Kotze
    Vicki Kotze
    2022-07-18
    Excellent service from Lushen Govender!!!