Silver Mercury Trading, your trusted partner for running successful campaigns since 2008. With our expertise and experience, we can handle both your inbound and outbound campaigns with utmost professionalism.
What sets us apart is our unique collaboration with our affiliated companies, Blue Mercury Trading and Blue Mercury Financial Services. This partnership allows us to provide a comprehensive range of services beyond call centre solutions. We take pride in offering an end-to-end campaign management approach, ensuring that every aspect of your campaign is meticulously handled from start to finish.
Whether you need assistance in campaign planning, lead generation, customer support, or any other related services, we have you covered. Our dedicated team is committed to bridging any gaps in the process, ensuring seamless execution and exceptional results for your business.
Partner with Silver Mercury Trading today and experience the benefits of our integrated campaign management services. Let us take care of your call centre requirements while delivering outstanding performance and unmatched customer satisfaction.
Inbound Solutions
When it comes to providing inbound services, we prioritize stringent quality control measures to ensure exceptional service delivery. Our focus lies in efficiently resolving a high volume of client queries on a daily basis.
We understand the significance of prompt and accurate responses to customer inquiries. We emphasize quality control protocols to maintain a high standard of customer service throughout every interaction.
By monitoring and measuring our daily resolution rate, we continuously strive to improve our performance and exceed customer expectations.
Outbound Solutions
Our primary focus is on driving lead to sale conversions and achieving high sales volumes. We are dedicated to building sustainable business relationships by prioritizing the right clients.
Our experienced team is well-versed in identifying and targeting the ideal customer base for your products or services. Through strategic marketing and personalized sales approaches, we aim to maximize conversion rates and generate substantial sales growth for your business.
By emphasizing quality over quantity, we ensure that each client we engage with aligns with your offerings and has a genuine interest in your solutions. This approach not only boosts sales performance but also fosters long-term customer loyalty and satisfaction.
Our full suite solution includes the following:
- Sourcing the correct data to find the correct client
- Developing a sales process
- Providing a state of the art call centre management system to run the campaign
- Recruitment, Training & Human Resources functions
- Quality Assurance Team & Processes
- A qualified and experienced sales management team
- Retentions
- Customer Service
- Ongoing customer care & assistance to all clients
- Compliance
- Reporting
